Winnipeg at your service - Questions? Call 311 Non-Emergency City Services. Crisis? Call 911 Emergency.
 
 

Open 24 hours a day, 365 days a year, the Centre will operate Winnipeg’s new citizen inquiry service, designed to provide citizens with the opportunity to ask questions about, or to request any non-emergency city service at their convenience. Customer Service Representatives will be available day or night to answer inquiries from the public, in both official languages.

Please take a moment to view our informational video below, read through our press release or browse through our FAQs.

Click here to play the 311 Informational Video 311 Informational Video Video
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And it’s not just about a phone call; citizens can connect with the new Centre by phone at 311, by fax at 311, by email at 311@winnipeg.ca or by TTY at 986-1311. Out of town? Connect with the City of Winnipeg toll-free at 1-877-311-4WPG.

Citizens who request a non-emergency service will be provided with a unique reference number and an estimated time for completion. Citizens are encouraged to keep the unique reference number handy for ease of use should they wish to follow-up at a later date. Need a place to write your reference number, print out this information card and use it any time you need to connect with your City!

You can reach any non-emergency City service by calling 311. For your information, some sample services are listed below:

  • Transit: bus information; Navigo; Schedules; fare info; complaints and commendations for Transit Services, Policies and Bus Operators
  • Roadway Construction and Maintenance: snow removal; potholes; roads, sidewalks, streets and back lanes; bridge construction & repair; graffiti
  • Transportation Planning and Traffic Management: traffic lights; traffic signs; traffic flow, etc.
  • Water: drinking/tap water; water quality; turn off my water; concerns about water; watermain breaks; pipes coming into homes/buildings, etc.
  • Fire and Injury Prevention: Fire Code info/complaints; ambulance billing inquiries, open air burning, locked key box information, permits and inspection billing inquiries
  • Parking Authority: parking tickets; parking meters; City-owned parking lots; parking on street